Career

Service & Support Engineer

Service & Support Engineer


We’re looking for a service & support engineer to join the Avular Team! 

Do you get energy from solving technical challenges and being the go-to person when systems need to run smoothly? Do you like to combine your technical skills with structured problem-solving and clear communication? Then this is your chance! 

As our Service & Support Engineer, you’ll be the frontline owner of service requests: delivering fast, first-time-right fixes while helping to build the foundation of our Service & Support organization. You’ll make sure customers experience excellent support, while also aligning closely with R&D to facilitate knowledge sharing.

From intake and triage of requests, to troubleshooting, remote fixes, and coordination of on-site interventions, you’ll be the key player ensuring our customers stay up and running. Along the way, you’ll capture knowledge, improve processes, and provide input for product improvements. 

YOUR MISSION

Deliver high-quality service and support to Avular’s customers with your hands-on approach, eye for detail and enthusiasm.

  • Take ownership of customer service requests and resolve them with speed and accuracy 

  • Troubleshoot across software/controls, and hardware (electronics & mechanics) 

  • Execute remote updates and upgrades, and prepare and facilitate on-site interventions where needed 

  • Communicate clearly with customers: technical updates and next steps, in calm and concise language 

  • Escalate to R&D when necessary, with complete technical packages (logs, reproduction steps, analysis) 

  • Keep our knowledge base and runbooks up-to-date with every case handled 

  • Contribute to continuous improvement by sharing recurring issues and insights with R&D 

WHO YOU ARE 

You’re a hands-on problem solver who loves diving into technical systems and making them work again. Independent, structured, and clear in your communication. You bring both technical expertise and a pragmatic mindset. On top of that, you: 

  • Have a broad technical foundation (software/controls, electronics/mechanics) 

  • Excel at methodical diagnostics: isolating variables, reproducing issues, analysing logs, and documenting findings 

  • Communicate technical facts clearly and consistent, both to technical and non-technical stakeholders 

  • Work with process discipline: accurate notes, time/materials capture, follow runbooks, and update the knowledge base.  

  • Are eager to help build a structured and future-ready Service and Support organization 

WHY YOU’LL LOVE IT HERE

At Avular, work meets play in the best possible way. We’re shaping the future of robotics, and we want you along for the ride. Here’s what’s waiting for you: 

Grow & Shine: Bring your vision and grow your career in a fast-paced, high-tech environment 

We’ve Got You Covered: Salary based on experience level, A non-contributory pension scheme and travel cost reimbursement mean less stress and more focus on what you love 

Share in Success: As part of our participation plan, you’ll benefit directly from the company’s growth 

Play Hard: Game nights, Friday drinks, epic team events, and celebrations make our office more than just a workspace 

Recharge Your Way: Enjoy 30 paid vacation days (plus national holidays) to unwind, explore, or simply relax 

Fuel for Greatness: Savor the best coffee, fresh fruit, and snacks to power your day 

Innovation Central: Work at our brand new office in Strijp-T, Eindhoven, a buzzing hub of forward-thinking companies and cutting-edge ideas 

WHO WE ARE

At Avular, we’re on a mission to revolutionize robotics: 

“With gorgeous tech, we accelerate the creation of mobile robotic applications that shape a brighter future for all.” 

From our home base in Eindhoven, we design the tech behind autonomous robots, crafting drones and driving robots from scratch. 

Are you our new colleague? 

Send your application, including your resume, to our Recruitment Business Partner Esther Haes, via [email protected] 

Adding a motivation letter to your application is a plus. 

APPLY NOW and let’s make magic happen! 


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Privacy & Data Protection

We take your privacy seriously. The personal data you provide, including your CV, will be processed in accordance with the General Data Protection Regulation (GDPR) and only used for recruitment purposes.

Your data will be stored securely and retained only for as long as necessary to evaluate your application or comply with legal obligations. You can request access to, correction, or deletion of your data at any time by contacting [email protected].

I consent to the processing of my personal data for the purpose of evaluating my application.

I agree that my application may be kept on file for future job opportunities (maximum retention: [e.g. 12 months]).

Acquisition based on this vacancy is not appreciated.